Shipping & Delivery
1. Production Lead Time
In-stock items are dispatched within 3–10 working days after payment confirmation. Processing time varies by product category; specific estimates are shown on each product page.
Custom engraved orders require 15–30 working days for manufacturing, depending on engraving complexity and current production queue. Production schedules may be extended during Chinese official holidays—we will notify you in advance when possible.
Once production begins, we will send order progress updates to your registered email. For multi-item orders, separate partial shipments may be arranged if items are stored in different warehouses.
2. International Shipping Time
Standard international shipping typically takes 7–30 business days, depending on your destination country and selected logistics channel.
Delays may occur due to customs inspection, local postal congestion, extreme weather, or carrier operational issues—all beyond our control. While we cannot guarantee delivery dates once the parcel is in transit, we will assist you in filing carrier inquiries and, if necessary, offer reasonable solutions on a case-by-case basis.
3. Shipping Cost & Customs Charges
All product prices listed on our website do not include international shipping fees, import duties, VAT, or local customs clearance charges. All cross-border taxes and handling fees are the buyer's responsibility upon receipt.
Shipping fees are calculated automatically at checkout based on your shipping address and order weight.
4. Shipment Tracking
Once your package leaves our warehouse, we will send a tracking number to your registered email. You can track real-time logistics via the link provided.
If no delivery update is recorded for 45 consecutive days from the shipment date, and the parcel has not been delivered, the order will be treated as presumed lost. In such cases, we offer either a full refund or a one-time free replacement shipment. If the original parcel later arrives, you may keep it at no additional cost or return it at our expense. Compensation shall not exceed the original order amount, as stated in our Terms & Conditions.
5. Undeliverable Parcels
If a parcel is returned to us due to incorrect address, failure to pick up, or refusal to accept delivery, all round-trip shipping costs will be deducted from your refund. If return shipping costs exceed the order value, no refund will be issued.
For knives and titanium cutting tools: import regulations vary by country. Before ordering, you are responsible for verifying whether such items may be lawfully imported into your destination country. By completing your purchase, you acknowledge that you have done so. We are not responsible for parcels confiscated by customs, and no refund or compensation will be provided in such cases.
6. Contact Support
For questions about shipment status, lead time, or shipping charges, please contact us at: cs@veentan.com