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Privacy Policy

 

1. Overview

This Privacy Policy applies to all visitors, registered account holders, and purchasers of the VEENTAN official website. It explains how we collect, use, store, and protect your personal information during browsing, account registration, and order placement.

By accessing our website and submitting your personal data, you consent to the data processing practices described in this policy.

We reserve the right to update this Privacy Policy from time to time. For material changes, we will notify you via email (if you have an account with us) or through a prominent notice on our website at least 30 days before the changes take effect. Minor revisions—such as typographical corrections or clarifications—take effect immediately upon publication. Your continued use of our website after the effective date constitutes acceptance of the updated terms.

 

2. Information We Collect

2.1 Information You Voluntarily Submit

We collect data you actively provide, including but not limited to:

  • Account registration: email address, password, nickname

  • Order delivery: full name, shipping address, phone number

  • Service inquiries: information submitted via our Contact Us form

  • Custom engraving content: text or designs you provide for personalized titanium products

2.2 Automatically Collected Technical Data

When you browse our website, we automatically collect non-identifiable technical data through cookies and access logs:

  • Device model, browser type, access time, and pages viewed

  • IP address, geographic region, and product page click paths

  • Order browsing, wish list, and shopping cart activity

Cookie data is retained for up to 6 months, unless you manually clear your browser cookies earlier.

2.3 Payment-Related Data

We do not store your full credit card, debit card, or PayPal account information. All payment data is transmitted to and processed by certified third-party payment service providers using encrypted security protocols. We retain only order payment records for reconciliation and after-sales verification.

 

3. How We Use Your Information

Your personal data is used solely for the following legitimate purposes:

  • Processing and fulfilling orders, arranging shipment, and sending tracking updates via email

  • Verifying your account identity and resolving after-sales inquiries, warranty claims, and customer service issues

  • Sending product updates, new arrival announcements, and exclusive offers (you may unsubscribe at any time via the link in every marketing email)

  • Improving website layout, product displays, and shopping experience based on browsing behavior

  • Complying with cross-border e-commerce regulations, tax requirements, and customs documentation obligations

We will never use your personal information for unrelated commercial purposes without your explicit written consent.

 

4. Information Sharing & Disclosure

We do not sell, rent, or transfer your personal information to third-party marketing companies for profit. Your data may be shared only in the following necessary circumstances, and all third parties are bound by strict data confidentiality agreements:

  • Authorized logistics carriers: delivery name, address, and phone number for parcel transportation

  • Payment service providers (PayPal, credit card processors): encrypted payment data for order settlement

  • Email marketing and website analytics providers (e.g., Google Analytics): anonymized or aggregated browsing data for performance analysis. We do not share personally identifiable information with analytics providers

  • Legal compliance: disclosure to judicial, customs, or regulatory authorities when required by valid legal instruments

Your personal data may be transmitted to overseas third-party service providers for order fulfillment. We implement standardized security measures to protect cross-border data transfers.

 

5. Data Storage & Security Protection

  • All personal data is stored on encrypted secure servers located in China, with multi-layer firewalls and access controls to prevent unauthorized access, leakage, or tampering

  • User account passwords are stored in irreversible encrypted form; we cannot view your plaintext password

  • Transaction and order records are securely retained for 7 years to meet tax and legal filing requirements. Expired personal information is regularly cleared using encrypted deletion methods

  • Your personal data is primarily stored on encrypted servers located in China. For order fulfillment, your data may be transmitted to service providers in other countries where our logistics partners operate. In all such cases, we ensure that appropriate data transfer safeguards are in place in accordance with applicable data protection laws

  • In the event of a confirmed data breach, we will notify affected users and relevant regulatory authorities without unreasonable delay

 

6. Your Rights Over Personal Data

You have the following rights regarding your personal information:

  • Access right: contact our customer service to request a copy of all personal data we hold about you

  • Correction right: update or correct your address, contact details, and personal information in your account settings

  • Erasure right: request account deletion and removal of related personal data (except order records we are legally required to retain)

  • Unsubscribe right: stop receiving marketing emails via the unsubscribe link at the bottom of each email

  • Withdraw consent right: notify us to stop collecting non-essential browsing technical data

 

7. Cookie Usage

Our website uses cookies to remember your shopping cart, login status, and browsing preferences, providing you with a smoother shopping experience.

You may disable cookies in your browser settings. However, some website features—such as the shopping cart and account login—may become unavailable if cookies are turned off.

 

8. Minors

Our products are not intended for individuals under 18 years of age. For restricted items such as knives and cutting tools, buyers must meet the legal age requirements of their destination country. If you are under 18, please do not submit any personal information without parental or guardian consent. Upon guardian request, we will delete all minor user data in our possession.

 

9. Contact for Privacy Inquiries

If you have any questions, requests, or concerns about this Privacy Policy or how your personal data is handled, please contact us at: cs@veentan.com