1. Return Eligibility

All items may be returned within 30 calendar days of receiving your package. To qualify, products must meet all of the following conditions:

Products are unused, unwashed, undamaged, free of stains, scratches, dents, or visible wear.
Original boxes, tags, accessories, protective packaging, and gift sets are fully intact.
Custom personalized goods (engraved, printed, custom-sized/colored) cannot be returned or refunded unless a verified manufacturing defect exists—please see Section 5 below.
Damage caused by improper use, accidental drops, high heat, chemical exposure, or deliberate damage is not eligible for return. Related warranty terms are outlined in our Terms & Conditions.

"Factory defective" refers to structural flaws, material inconsistencies, or workmanship errors that affect normal use. Minor surface variations inherent to handcrafted titanium—including natural texture differences and subtle color shifts from anodization—are not considered defects. Please refer to our product pages for detailed quality standards.

2. How to Return

Submit a return request through your account center or our Contact Us page, including your order number and return reason.

Our support team will review your request within 24 working hours and send a return authorization email with the correct return warehouse address for your region. Please do not return items to any other address without prior confirmation.

You bear full responsibility for loss or damage during return transit for voluntary returns. We only take responsibility for parcels lost when shipping replacement items for defective goods.

We will inspect the returned product within 3–5 business days of receipt. Once approved, a full refund will be issued to your original payment method.

3. Shipping Fee Rules

For factory-defective items, incorrect shipments, or goods damaged upon arrival: We cover all return and re-delivery shipping costs.
For voluntary returns (e.g., dislike style, wrong size, change of mind): You are responsible for return shipping fees; the original delivery charge is non-refundable.

Please note: For voluntary returns, your actual refund amount will be the order subtotal minus the original shipping cost and the return shipping cost.

4. Refund Timeline

Refunds are processed within 7 working days after inspection approval. Actual arrival time depends on your payment provider's settlement schedule.

5. Non-Returnable Situations

We reserve the right to refuse returns in the following cases:

Products show signs of wear, stains, deformation, or missing original packaging/accessories.
Return request is submitted after the 30-day window.
Custom/personalized products without verified manufacturing defects.
Opened disposable consumables, hygiene items, or intimate goods.
Damage caused by improper use, accidental damage, or unauthorized modification.

6. Contact Support